Outbound - Resources - Pre-departure - International SOS

International SOS

HKUST partners with International SOS, the leading travel health and safety assistance provider. When you study abroad, International SOS provides HKUST students with a 24/7 resource on call, online and even on the ground to help with medical, security and logistical questions, concerns and situations that may arise. So if you need pre-travel advice, a medical referral, lose your medication, or experience a medical or security crisis, please call International SOS for assistance.

HKUST Study Abroad
HKUST Study Abroad
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Before your departure

Before you depart, HKUST advises students to review important information about the destination, such as travel and medical alerts, recommended immunizations and security/safety. You can access this information by visiting the ISOS portal or on their Assistance App. HKUST advises all students to download the Assistance App before departing Hong Kong. The app will give you instant and real-time access to country-specific medical and security alerts when you are abroad. 

To download the International SOS Assistance App:

  1. Visit Google Play or Apple Store
  2. Enter the HKUST membership number: 07AYCA093635

You may also find the International SOS leaflet useful.

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While abroad

To use any of the International SOS services, contact an International SOS Assistance Center from anywhere in the world by calling direct or collect.  While we have designated the Hong Kong center as your primary contact, any of the International SOS Assistance Centers can assist you immediately in an emergency and will notify HKUST of your situation.

Preferred number for the HKUST students, even when calling from abroad:

  • Hong Kong Assistance Center: +852 2528 9900 (collect calls will be accepted)
  • HKUST membership number: 07AYCA093635